Customer focus? - The Peninsula Beverly Hills - Trade Reservations
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Beverly Hills's Best Hotels that are most frequently booked by customers of The Peninsula Beverly Hills
🙂 4/5 - Customer focus?
By 👻 @Nancy-helen S, 12/25/2023 3:00 am
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I have stayed at this lovely hotel on numerous occasions over the past 2 decades. It is situated in a perfect location a 10/15 minute walk to rodeo drive. Rooms are beautiful and very comfortable. Their reservations agent Cristina is superb and a few other members of their staff. However, I felt a measure of indifference forthcoming from their front desk and concierge. There used to be a more inviting personalized warmth to their front office staff. Maybe there has been a change in top management that has led to this diminished customer focus. I think hotels in this $1,000 a night league should be very cognizant of falling into the inverse relationship trap where rates keep going up whilst customer service declines. I didn’t particularly care for the lack of attention to detail in the penchat service.
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