Fool me once, shame on you; fool me twice, shame on me. - The Pepper Club Las Vegas - Buy Reservations
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🤢 2/5 - Fool me once, shame on you; fool me twice, shame on me.
By 👻 @Reynolds E., 03/18/2023 3:00 am
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But what do you call it when they fool you over and over (and over) again? The definition of insanity. And when it comes to The Pepper Club, I am insane. My partner and I have tried this restaurant over and over again, at least half a dozen times, and every single time it delivers nothing but disappointment. We always make a reservation, and every single time they seat us in the worst seat in the house. It's basically impossible to get a good table, even with reservations, but once - literally once, we got a good one. The food is fine, usually pretty good, but the restaurant really shines when it comes to the vibe and the location, which is fantastic (with the exception of the restrooms, which are inexcusably bad). The biggest issue is the service. The service is absolutely horrible. Horrible. Unforgivably bad. Our most recent visit was our last straw. We made reservations, but they offered us literally the worst seat at the restaurant, even though better tables were available. We told them we wanted a better table, so they offered to seat us at a better table in an hour. We agreed, and walked around the area for a bit to kill time. Finally, after an hour, we returned only to discover the "better table" they offered was just as bad. Now, to be clear, originally they'd offered us a specific table - one that we wanted, so naturally we were very disappointed to be sat in this much worse, different one. After being seated, we waited over 30 minutes just to place our order and over an hour to receive our food, and while we waited we got no service - no drink refills, no answers to questions we'd asked about the menu, nothing. When the food finally came out they brought it out in stages, 10 minutes apart from each other so that the food got cold. Also, several things we'd ordered were forgotten and never delivered. Honestly, it was about the worst experience we've had at a restaurant in a very long time. And most assuredly the very last time we will ever eat at The Pepper Club.
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