Four star food, three star service - The Ritz Restaurant London - Buy Reservations
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😒 3/5 - Four star food, three star service
By 👻 @ciaranomeara, 01/29/2023 3:00 am
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Myself and my wife enjoyed a meal here to cap off our weekend in London. The restaurant were happy to cater to our gluten allergy. My wife had the crab to start which she thoroughly enjoyed. We then each had the lamb which was absolutely delicious and cooked to perfection! Following this we each had a souffle, which was okay at most - definitely the low of the meal. The food on its own was definitely nearer 5 stars. A happy anniversary card was a lovely touch. What lost the restaurant its stars were the service, which it prides itself on. For all of the glitz and glamour of the waiters, their actual one on one service was poorer than expected. Whilst I understand the restaurant operate the usual ID'ing policy, we were a little surprised to be both ID'ed when ordering wine. The waiter then passed us a comment that it's because we look young, which was a tad unprofessional for a restaurant of this standing. On two seperate occasions the waiters dropped plates / trays, one of which included a smashed glass. The selection of coffees was also disappointing - my wife ordered an irish coffee yet they did not listen properly and gave us two - a harmless mistake when they're not nearly £25 each. The waiter also refused to take a picture of us as it was against policy - all disappointing aspects of service to bring down the delicious meal.
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