Hotel with the worst staff - Tokyo DisneySea Hotel MiraCosta Maihama - Trade Reservations
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🤮 1/5 - Hotel with the worst staff
By 👻 @Sherpa18056879336, 03/03/2024 3:00 am
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The front desk service was just the worst. When I called to cancel a reservation that was more than a month away, they did not respond to my request at all. They just kept saying, "Reservations made through Ikyu cannot be cancelled by the hotel, so please contact Ikyu yourself." Even when I checked my Ikyu account information, explained that there was no MiraCosta in my reservation history, and explained that I could not cancel, they did nothing. I was really disappointed by their inflexible service. I had no choice but to call Ikyu, and they told me, "Cancellations are handled by MiraCosta (the hotel), not Ikyu, so please ask MiraCosta," which is contradictory. I was confused and asked, "Which is correct?" and told them that MiraCosta had refused earlier, and they responded, "Well, we will accept the cancellation this time, we will check the reservation status with MiraCosta, and contact you if there is a problem." This is normal Ikyu's response... I called MiraCosta again and told them that Ikyu told me that the hotel has the rule to cancel the reservation. They said, "The documents say that the hotel cannot make any changes to the reservation. We will check with Ikyu and call you back." "What? Now? If they could contact Ikyu's representative, why didn't they try to check with Ikyu from the beginning?" I thought. What was even more surprising was that when I told them that I had given my opinion and asked them to improve their service in the future, they replied, "I will tell Ikyu," as if it was someone else's problem. I was shocked and speechless. They put the blame on the other company's service (Ikyu) and acted like they had done nothing wrong, and their way of speaking and choice of words were unfriendly from start to finish, which I couldn't believe. In fact, the Ikyu representative handled the situation very properly. lol Also, which side (Ikyu's side or MiraCosta's side) was right in the end? When I asked, they said, "The rule is that customers should cancel on the Ikyu website themselves." When I asked, "What happens if you can't log in like this time?" they replied, "You can contact Ikyu for login information and do it yourself." They refused to admit fault until the end and maintained their stance that they were right. In the first place, the fact that the hotel itself can't manage the cancellation of the hotel reservation made me think, "Aren't they being taken over by an outsourced service (Ikyu)?" (bitter laugh) The poor level of the staff, their poor service, and their bad attitude are unbelievable for a first-class hotel that you would pay a lot of money to stay at. I'm very disappointed because it was a hotel I had always wanted to stay at.
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