This review is 100% based on customer service and overall - Toro Denver - Buy Reservations
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🤮 1/5 - This review is 100% based on customer service and overall
By 👻 @Robert M., 02/25/2024 3:00 am
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This review is 100% based on customer service and overall experience. I made reservations for 12 for my wife's birthday and expected a delicious dinner along with an awesome atmosphere. We arrived and were taken to our section outside on the patio. That was a mistake made by me. February in Colorado unreliable. But not bad outside. Then the issues started with Nicholas our waiter. Slow service and we felt like we were an afterthought the entire dinner. Started with some Drinks plastic cups to start at a restaurant your paying substantial amount of money for but the water was served in glass! Then we ordered appetizers Guacamole & chips as well as Empanadas. These were great as always only issue it took forever to get both our drinks and appetizers. He disappeared again until entree need to be ordered. Even though everyone was out of drinks and not enough chips to finish the guacamole. Now it was time for entrees again everything came out tasting fine but once again waiter disappeared with extended wait on our second round of drinks while he sat and talked at the bar. So we enjoyed our dinner and I had told Nicholas from the beginning (when we sat down) my wife really excited about the birthday dessert. Well after awhile a hostess comes out and informed us all dessert are done no dessert for my wife's birthday (8:30pm on a Saturday night!) proceeds to offer some cheap champagne on $1000 bill come on. The worst was that our own waiter couldn't have came out and said it for some reason??? Icing on the cake he received a 20% gratuity for lack luster service. All in all we will not be back at this establishment based on this poor service. Truly pathetic by a usually great place to eat all based on service.
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