Non existent service and personality - Ula Dubai دبي - Buy Reservations
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🤢 2/5 - Non existent service and personality
By 👻 @Becky E, 03/03/2022 3:00 am
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Rating 2 stars merely for the boho chic decor and nice view. Our experience and service was absolutely appalling. Apart from the polite hostess showing us to our seats.
We requested to have the ladies night menu which was such a small amount of choices we decided to have the main menu instead.
The only adequate thing was the food and drinks came in a good amount of time after ordering.
HOWEVER… we finished the food and drinks and not at any point did the server come over to check everything was okay or if we wanted more refreshments. We sat with dirty plates and empty glasses for an hour and a half.
We asked if they could do anything for our friends birthday which was forgotten about. So I had to track down the waiter in the restaurant to ask him if they could still do something before we left. He replied yes. Not at any point did he mention this was chargeable because if we had known we would have chosen our own desert not a random thing they would choose and charge us for. The waiter bluntly replied “this is our policy and walked away” (My past experiences in Dubai this is a complimentary service) They sang happy birthday which was a very nice surprise for my friend though.
When confronting the waiter when paying for the bill and explaining the disappointing experience we had he looked me blankly in the face and just walked away again. Not even an apology. No service personality at all, very disappointing.
Ula is a beautiful restaurant but it is a shame how bad our experience was as I will not be retuning.
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