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Warakuya Japanese Restaurant Johor Bahru Tripadvisor Reviews
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12 Reviews
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Warakuya Japanese restaurant pelangi
Today I just went over to the restaurant at pelangi reach around 3.42pm look at the menu and order 5 dish chawanmushi, bacon potato, salmon belly, hotate , and a sushi this timing the restaurant was only have a few Customer sitting beside me was a family of 3 i order the food before them but the family orders come before me so i seat down waited more then 25 min then I click the table bell to check my order status but no staff come over and attend to me so I stop a male waiter when he pass by and I ask him where is my order from there then start serving me 2 dish only chawanmushi and bacon potato I was so fed up waited for so long only serve me two dish so I approach the male waiter again and ask to cancel my order because I have a appointments and i am in a rush I hope the warakuya Japanese restaurant management can look into this matter.
Be the first to ReplyDisappointed and lousy experience. Give it a miss!
VIP member and supposed to have complimentary fruits. Waited 25 mins and still not present. Totally disappointed experience. Give it a miss and go else where to eat.
Be the first to ReplyBad service of waitress
Ask how many ebi prawns for the plate and looks blur and could not answer. Ask her to go ask kitchen and immediately say NO. What the heck of answer . So shock in life for such answer. At least ask the manager if acted stupid. May consider coming back for such a lousy customer service. Wonder if there is training for customer service.
Be the first to ReplyBest Japanese Restaurant ij JB
the sashimi is super fresh and sushi very tasty. but you have to queue as many people waiting for the table
Be the first to ReplyFood was superb!
Food was super affordable and delicious! Staff were friendly! There are a lot of different Japanese food ranging from Ramen, Udon, Sushi etc! Love their Okonomiyaki!
Be the first to ReplyNice food price average
Trying out this restaurant since there seem to be a number of good reviews. I gave average because the price is only average, even if the Sing dollar is stronger. The plus points are that they have drinks placed on a table outside while waiting which you self-serve. The not so plus points is the service is average. We waited almost 45 mins. before being led to a table. It was crowded even though it was a weekday night. Fortunately the food came fast upon ordering. Tastes are the same as in most Japanese restaurants.
Be the first to ReplyMassive bill
We had a good splurge at Warakuya, Johor Bahru. Our Singapore$ gives us a good stead in Malaysia since every dollar was 3times in the value in Ringgit. We ordered Alaskan Crabs, massive 2 fishes for sashimi and doubled on our starter dishes that included oysters, lobsters and escargots. Pax of 9 came up to a bill of 5000MYR. That's the salary of 2 managers in Malaysia... in one sitting. Perhaps we over indulged. Service was so-so. But other than having our food served, we really didn't need any other special attention in our private room. Quality of food was ok. But the presentation was lavish. Perhaps cos we were chalking up a big bill.
Be the first to ReplyGood food with GREAT presentation.
Wide choice of foods to choose from the menu with GREAT presentation. Do visit early if you want to avoid long waiting times and limited parking space around that area. The service is good.
Be the first to ReplyGreat Showmanship and Food Presentation
Japanese food sells itself well - but the Japanese food at Warakuya sells itself damn well. Big part of that is thanks to the good showmanship of the food presentation: Sashimi was served in a big holding plate with a design outline of a dragon, Cha Soba came with traditional mini tatami-mats kinda thing, and even the wasabi itself was shaped into a flower! Special mention also to the service of the restaurant staff. Although the waiting time was quite long @ 45mins before being shown a table, the staff made sure to extend some pre-meal hospitality to us in the form of appetisers and small bites. We were also given small bibs to wear so that we wouldn't stain our tops. Thumbs up and already looking forward to my next visit!
Be the first to ReplyJapanese cuisine with Chinese taste
Suitable for Chinese taste Japanese cuisine. Fancy presentation. Repackage of chinese cooking into Japanese presentation. Nothing much to shout about.
Be the first to ReplyI love it!
I really love this place. Ordered zaru soba and the soba came on ice in a bowl made of ice!! The salmon was thick and succulent which really satisfy my craving. The staffs are very pleasant. Very good service. I ask for direction to the WC and the staff lead me to it and even offered me a serviette upon finished washing my hand. Warm cloth were provided upon finishing my meal and staff also offered to spay some lotion on my palm. Will definitely return.
Be the first to ReplySignificant drop in customer service standard
Noted significant drop in the customer service standard of the Pelangi branch compared to their Sutera Utama and Mount Austin branch. My basic expectation is that hot towel and menu should be given when I am seated. Not only did I have to ask for a menu to be given to me, I was not given a hot towel even after ordering, eating and ready to leave. I may be a solo dining customer but I think it speaks volume when there seems to be an obvious element of bias / discrimination towards a solo dining customer. This is such a horrible experience and the reason given when I highlighted this matter was due to new staff on duty. As a solo diner who paid more than RM15 of service charge for a meal (10% service charge), I really expected a better standard of customer service. Do not get complacent just because business is good and assume that customers will make do with mediocre customer service standards.
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