They Do Not Care About The Customers - West Egg Cafe Atlanta - Buy Reservations
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🤮 1/5 - They Do Not Care About The Customers
By 👻 @AGF, 01/06/2021 3:00 am
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I hope this email does not go to the general manager, who was present at the restaurant on Sunday, January 3, 2021 (Rainey). If it has, please forward this to your boss. Below you will find the review that I have placed on multiple platforms. After being a customer of West Egg for over 12 years, the general manager decided that Sunday would be the day that she would not honor the booking policy that was sent to me when I made my reservation. Although we showed up late, we were not past the 15-minute grace period listed in the booking policies. Therefore, we should have patronized this restaurant unmolested and greeted as any customer should, especially since we had already paid for a service at booking by making a deposit. This was one of the most horrible customer service experiences, especially after we all drove so far, and because my husband and I have been loyal customers for so long. What I realized Sunday that this business does not respect or care about its customers! I intend on informing others of this fact. If I could give a 0, I would! I will start by first saying that I have been a customer of West Egg for about 12 years now since they were a small cafe and my husband longer than that. I have gone 12 years, eating there a couple of times a month, enjoying their food, as well as customer service; however, that is until last Sunday. The Sunday before, my family made a reservation for 2 pm and ate there. For the first time, the food was cold and not as good as expected. I didn’t let that stop me from giving one of my favorite restaurants a chance to make it up. So, the following Sunday, we made a reservation for the only time they had available for 6 people, at 2:45. I accepted the reservation paid the non-refundable fee, and arrived with my guest at around 2:52, which according to the booking, I have a 15-minute grace period. When we walked in, instead of a greeting, the person standing at the host stand was digging through a purse and putting on lip-gloss, and said, “it’s too late, we’re closed.” I informed her that we have already paid and reserved a table for 6 people. Just then, another person walked up, asked our name, and said, “I can seat you all outside.” I explained that I picked indoor and we did not want to sit outside. So, we were told that they would check the floor and clean off a table. After that, the general manager (Rainey was the last name) walked over and said that they would not serve us. I said, “we have a reservation, and we are here,” and to that, her response was, “but it’s 2:57.” I explained to her that I had a 15-minute grace period according to the booking policy, and she responded that the kitchen closed at 3. I told her that last week the food was not good and this week we show up, and this happens, and I asked her, “Is this going to be the be the norm for the customer’s experience at West Egg?” Her response, “this is the new norm for COVID.” We had to drive into the city 30 minutes, and we had a guest from out of town with us, who drove even further from Covington. It was by far one of the worst customer service experiences of my life, enough for me to never go back to this restaurant again, especially after I had spoken so highly of the place to my guest. They refused to honor their guidelines and policies from the reservation. The general manager not only lacked the necessary customer service skills, but she was also rude, anry, and inconsiderate.
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