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🤮 1/5 - Yamashiro Zero
By 👻 @aluminimfredo, 01/02/2023 3:00 am
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Get ready it is a long review. We decided to celebrate my husband's birthday at Yamashiro. Our experience was horrible. We ordered 2 vegetarian meals, one was "mushroom steak", which in reality was just 2 steamed medium sized portobello mushrooms and a few steamed veggies on the side with unflavored rice. The 2nd meal was fried rice which was supposed to be served inside a pineapple (that was the reason we ordered it) based on the description on their MENU and online site. We received just regular fried rice with chunks of pineapple in it. It tasted ok, but not for the price. We complained to our waitress about the false advertisement in their menu to which she didn't have much explanation, just said that they are not serving it in pineapple anymore... I guess this high class restaurant didn't want to spend money on updating the menu and their site. The worst part was when my husband was eating RICE he almost swallowed A PIECE OF METAL!!! This was so unacceptable. We called the waitress immediately and complained about it. The piece of metal was sharp and could've damaged my husband's organs if he swallowed it. She took it from us, apologized and replaced the rice with noodles. When they eventually brought the noodles, they dropped off the plate and didn't even bring utensils. At that point we had enough with the service and food issues, so I had to walk to the front and ask for a manager. A young girl introduced herself as a manager. I explained to her our terrible experience so far and asked how can she make it better for my husband as it was his Birthday. She apologized and told me she'll get him a desert (specific cake with ice cream) and it would be on her, she asked if I want it to be a surprise for him, I told her "that would be nice", then she followed me to my husband and asked him what flavor for the desert he prefers?! (so much for the surprise, right?). He told her which one he wanted. Then we waited for a while and no desert was presented to us. A waitress stopped by and gave us a dessert menu and told us to choose which we wanted and it would be on her. We of course didn't order from the menu as we expected the specific cake promised to us from the manager. After waiting for a while we didn't receive anything. But the waitress brought our check. Where to our surprise we had to pay for the whole meal (excluding the rice). I had to go to the front AGAIN to speak to a manager. I told her that we never received the cake she promised, to which she responded that we refused to get a desert from the menu which the waitress brought to us earlier. I explained her that we refused because she told us she'll bring a specific cake and we didn't need multiple deserts. She appeared to be clueless to what I was saying. Apparently she was very forgetful that day. At the end I had to fight with her over our bill. The once great Yamashiro is clearly no more. We can now only think of great experiences from years past (pre pandemic) and know that we won't be coming back to this place ever again.
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