I decided to throw my Fiancé a surprise birthday dinner at - Zuma Lounge & Bar - Buy Reservations
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🤮 1/5 - I decided to throw my Fiancé a surprise birthday dinner at
By 👻 @Lisa A., 02/23/2023 3:00 am
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I decided to throw my Fiancé a surprise birthday dinner at Zuma NY on 2/4/23 and it ended up being a complete disaster. After paying my deposits. I was overcharged and Zuma has yet to rectify my concerns. My receipt displays items that me nor my guests purchased !!! When I tried to reasonably speak to a staff member named Noir she decided to bring security and escort me out instead of speaking to me about my funds !!! This place is a disgrace and in my opinion Noir should not be in a customer service role. She was extremely rude to both me and my guests. I wouldn't suggest investing in this space because I ended up paying over 12k and never was compensated for their errors. Instead they keep ignoring me and not rectifying this issue. I will be contacting the Better Business Bureau so other individuals don't experience what I have experienced !!! Diner Beware !!!
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