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🤮 1/5 - I signed a contract for a private event to be held at Zuma
By 👻 @Monique M., 02/26/2023 3:00 am
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I signed a contract for a private event to be held at Zuma NYC on 2/4/23 for a total of $6000 with the knowledge it can go over the amount and the additional payment can be made the night of the event. On the night in question my event was cut an hour short of the contract time, my guest and I were rushed out, the receipt received did not reflect my initial deposit or payments made, I was charged for items neither ordered or consumed. I was forced to pay a total of $12,000 and payment was made in cash and credit card, they gave a receipt for the credit card but never submitted one for the cash payment of $5600. Almost a week later on 2/10/23 I reached out to the manager Kelly whom my contract was created with and was then advised we were overbilled and would receive a refund (amount or reason was never given). After conversing with her I reviewed my receipt only to realize the receipt had a time of 5pm when my event was scheduled for 9:30pm to 1:30am which clearly confirms this was not my receipt and it was incorrect. Upon recognizing this I went to ZUMA NYC to try and rectify the mistake as well as retrieve a corrected receipt and was met by my host of the evening Noir and security who escorted me out with no explanation or assistance. I've contacted them numerous times and have even corresponded with the East Coast Director of Operations Teddie who stated the cash was seen counted on camera and I would receive a corrected receipt however she has been of no help in correcting the receipt or rectifying the overcharge. The manager Kelly, the host Noir, and the DO Teddie have all refused to give corporate's information for me to reach out and file a complaint. I have my original contract, the one they revised after the event and my conversation with the DO, all correspondence leading up to the day of the event and after, the confirmation of all payments made via cc that total over the contract amount. In total I was overcharged $10,000 and look to be reimbursed as well as receive additional for the ruining of my event as well as the pain, suffering, and frustration that I am still being forced to deal with for the past 3 weeks with no response, resolution, or accountability of Zuma NYC or their employees.I was one of the attendees of the event ans I felt it was discrimination. I felt embarrassed the way the security came and approached. I have called and left messages for Kelly and received no call back, my number is 347-835-1991 so if corporate sees this maybe they will call back since the staff will not provide information.My family still trying to reach corporate to no avail. I am personally seeking legal action against Zuma for discrimination. My sons fiancé signed a contract, contract straws no cash over 3000.00 accepted and the staff took 6000.00 in cash, this is recorded and notarized statements have been receivrd from all parties who paid cash; Zuma also has cameras so they can see when the cash was given Noir provided no cash receipt.
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