Honestly the service here was not great at the start. - Fogo de Chão Brazilian Steakhouse Miami Beach - Buy Reservations
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😒 3/5 - Honestly the service here was not great at the start.
By 👻 @Gabriela D., 02/17/2024 3:00 am
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Our server MEG, didn't come by to check in on us, took so long to bring us bread, didn't know how to open or pour a bottle of wine, my glass would be empty and she'd pass by and just not even look over at us, we were never offered fresh plates when needed, and when we finally got them the gauchos did not come by for over ten minutes. A gaucho even ended up giving a us attitude since we complained - saying that they are so busy and we need to be understanding. excuse me? You're still charging us the same amount and we haven't been rude to you,It's not my fault that you failed to prepare for today's cover. The manager came by after I asked for him and after that for a few minutes the gauchos surrounded us. So I did appreciate him for doing that so my family could try some other cuts of meats. The waiters here tip share so I guess that's why Meg didn't feel the need to do her job. I flagged our server over ONCE, and she said "you know if you need help you can ask the other servers since we all work together." I mean... then why do I see the other servers being so attentive to their tables and not you? Also, Meg never checked in on us after one of the managers came by, honestly so disappointing. I worked in service and if a manager came to my table I would run over! We came here to celebrate my brother's birthday dinner after eating at the Fuego de Chao in orlando (which was AMAZING!!, great service & location). HOWEVER.. Genaro was the server for the two tables near us, and he was VERY ATTENTIVE to his tables and ended up taking our table since Meg didn't give us any attention. He brought us fresh plates, asked the meat to come around, took our desert orders and more. The other manager we spoke to Violeta was very understanding, she listened to our concerns and did what she could to make our experience better. Very appreciative of Violeta and Genaro! They really did make this experience much better! Overall I feel like this place could have been better and we just didn't get good server to start with. The food that did come around was delicious, and the restaurant it self is in a good location, plays good music at a nice volume, and has romantic lighting. I would come back and try this place again now that I know who to ask for!
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