Avoid if you want a 5 star guest service--trust us on this! - Mandarin Oriental, Miami - Trade Reservations
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🤢 2/5 - Avoid if you want a 5 star guest service--trust us on this!
By 👻 @Luxury Travel, 04/15/2024 3:00 am
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2 nights and 2 rooms. First night they put us in a room with 2 beds for 3 people despite being told on the booking--no sleep whatsoever after a 14 hour long-haul flight. We tried calling guest services on 12 different ocassions with no answer--operator 8 times same fate--completely ridiculous. Complimentary coffee in the lobby freezing cold and simply disgusting. Breakfast on the first morning. We had between 3 of us; 1 x cereal 2 x toast Scrambled eggs from buffet--cold 2 x chicken sausages from buffet--cold Fruit--cold--which is the only positive 2 x English Breakfast Tea--cold and dreadful. Cost $187??!! We are friends of MO and it clearly stated complimentary breakfast for 2. Pool area in fairness is nice despite the ridiculous prices for food and drink. Eventually moved rooms without any grace and we got a King size bed with a fold down bed for our son. We arrived back at the hotel from dinner and had to make thye bed up ourselves despite houskeeping having been in. Breakfast on the 2nd Morning was worse than day 1. Our waitress (who we will not name) was clearly not trained to any level of service and was positively rude. After day 1 drinks being awful I went to the local starbucks and bought the 3 of us hot drinks. She did not like this at all and we were "ordered" to hide our drinks under the table. She then proceeded to ignore us for the rest of our time at the table (we were not rude in any way whatsoever and followed her orders) leaving her assistant who spoke. Once again we had very very little to eat as the very small buffet section is an absolute insult to anybody who likes a good breakfast. The Omelette guy kept using the same pan over and over again without ever washing it which could lead to major cross contamination issues but this only highlights the complete lack of professionalism that we endured. All in all a complete waste of money considering we paid circa $1500 for 2 nights with no sleep, no breakfast and zero service. Also as a side note do not hold your breath if you like a good modern hotel gymn--the gymn here is dreadful and is located in what seems to be 4 poorly converted guest bedrooms comlete with ensuite toilet and TV--Bizarre.
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