Overall the hotel is super nice and we love staying here, - Marriott Irvine Spectrum - Trade Reservations
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😒 3/5 - Overall the hotel is super nice and we love staying here,
By 👻 @Chuck G., 02/20/2023 3:00 am
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Overall the hotel is super nice and we love staying here, we are Marriott Gold elite members and have stayed at this particular hotel at least 10 times. This past weekend we had a mixed experience. Booked a corner suite and arrived at the hotel at 5:30pm, had a dinner reservation at 6:15 nearby our room wasn't ready??!! We were told it would be about 15 mins, I've never seen anything like this for the amount we pay and not have the room ready is crazy, the gal did say sorry but offered us nothing whether we are as loyal as we are as customers or staying for our 1st time they could have comp'd our valet, gave us a couple drink vouchers for the bar but nothing. Then we went out to dinner and walked around the Spectrum a bit got back to the hotel around 11pm and tried to go up to the rooftop bar that is supposed to be open until midnight. Two guys at the front desk (Zayed and Juan Pablo)were very dismissive and told us they are not letting anyone else upstairs. We are paying hotel guests you'd think they'd be able to figure it out. Zayed was there earlier when our room wasn't ready too. Honestly the front desk as the initial face of the hotel doesn't care and has an elite attitude it's just really bad. We ended up walking over to the downstairs lobby bar and the bartender there was amazing I believe his name was Huang, so nice we were frustrated about our experience and he was just apologetic and conversational. That's what I would have hoped we'd get all day but not at the front desk with Zayed who has his job and being costumer service oriented isn't part of his job I guess.
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