Poor customer service all around - Pachamama London - Buy Reservations
Getting a Reservation at Pachamama London for Today or Tomorrow is Easy!
Buy a verified reservation at Pachamama London from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
London's Best Restaurants that are most frequently booked by customers of Pachamama London
🤮 1/5 - Poor customer service all around
By 👻 @Nehaal, 04/05/2024 3:00 am
|
Really disappointing, heard great things about the food, unfortunately the pace at which dishes came out made this a difficult tasting menu experience to keep up with. Visited on 17 Feb. Within 5-10 minutes four of the tasting menu dishes were slapped onto the table. Within no time, clearly seeing we are not finished with the initial courses, the final 3 main course dishes are brought to the table, at this point we've barely had time to finish the initial set of dishes. I politely asked the waiter whether they could hold off on serving the remaining dishes till we've finished with what's on the table. Unfortunately, within 5 minutes he returns saying the next 3 dishes are getting cold and he has to serve them now... He then proceeds to remove the dishes we haven't finished to make space for the new ones (which are absolutely bone cold/dry at this point, and thoroughly unenjoyable). Maybe my expectations are high but I would expect the establishment would hold off and re-serve fresh plates of food once the customer is ready to consume them, especially once the issue is highlighted. There is barely space on the table at this point. In the interests of not making a scene I didn't complain further, but makes things worse as the ceviche is just sitting there, making the fish stringy. Maybe it was an off day but I was left disappointed in the experience, I'm sure if I had a chance to sample the food whilst it was fresh my opinion would change, as the flavours were vibrant. Edit: left this review on other platforms and they promised to reach out via email and make things right, I've emailed them twice and received no reply, it has been two months. Disappointing service and clearly being disingenuous in their replies to improve the experience for the customer, do not recommend.
0 Replys
0 Comments |
Be the first to Reply |