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ROKA Aldwych London Reviews from The Last Year
Favourite Brunch place
Probably my 5th time doing the Roka brunch. I absolutely love it.in fact it seems to just get better. Food always excellent and plentiful. Staff generally great. Sure we will be back again!
This used to be a great brunch, not anymore
This brunch used to be so amazing. We were really disappointed on our last visit. The staff rushed us, served us from the menu we didn’t request, didn’t ask if we would like a last round, and also didn’t apologise. When I complained the managers reply was we had over 400 covers at lunch. As a customer this is not what you expect to hear from a 5 star restaurant as the reason for bad service ( if this is the problem Roka might consider employing more staff or reducing table bookings)
great for the set lunch
we went for the 3rd time for the lunch set menu they offer. really nice food and you can re-order extra items. really good location and love the food.
Delicious Japanese food and the best pre-theatre in London
Came for the pre-theatre and was blown away by how great it all was. Food was fabulous and there is so much. You get 5/6 sharing dishes for the table depending on how many people and a main and dessert- all for £36. The food was delicious- sushi and sashimi was my favourite as a pescatarian but the meat-eaters said the ribs were moist and tasty. We had a happy hour cocktail as well and even with wine it was less than £60 per head for a truly great wine and dine experience. I would go again and again. Highly recommended for pre-theatre (and not rushed as some pre-theatre is). Thank you Roka :)
Best Japanese restaurant
Fantastic Japanese restaurant in London, We had a five course tasting menu, a real taste experience, few places in the world serve food at that level. Nice and polite staff and modern atmosphere.
Very disappointing
This was a disappointing experience for several reasons. First, the service was incredibly slow - we waited over 15 minutes for our first drinks order to arrive. Second, one of the main dishes ordered did not arrive at all! So one of the guests had no food. The server taking the order apparently thought that two guests ordering the same two dishes would be willing to share one dish! Very odd. And awkward given that it was a business dinnner. 3. The menu choice for vegetarians is now worse than before. There is still no vegetarian set menu - even though there are two non vegetarian ones. There were only two main dishes that were vegetarian. The miso soup (once vegetarian) is no longer vegetarian! The tempura is only sweet potato rather than mixed vegetables and sweet potato features again on the menu as the only vegetarian option in that section. The nasu dengkaku no longer states that it is vegetarian. So I was left with nibbling on edamame and iceberg lettuce and sharing my grilled tofu and grilled portobello mushrooms with my guest whose main course failed to arrive. One member of staff apologised and provided some complimentary drinks but there was no wider recognition of the poor service by the more senior staff. Very poor experience. And a distinct feeling that Roka Aldwych does not welcome or value vegetarian clients.
Very very good brunch - add to your list asap
Had the brunch and honestly really impressed. Such good value - we ate and drank so much! Roka is a firm favourite any way but the brunch deal gives you so much variety of food and bottomless wine. Favourites were the crispy chicken and prawn dumpling. Service at this branch was really lovely and the whole meal was just enjoyable. Can’t fault this one - well done Roka we will be back
Perfect
Excellent food, the menu is highly recommended. Absolutely professional service. Great ambience, stylish and perfect.
Acceptable food, poor experience
Just to start on a couple of mild mild positives: the food is OK and the environment, whilst noisy, is pleasant. However at the prices charged you would expect the food to be better than OK and the experience to be very good. Unfortunately, beyond the food the experience was woeful. This seems to be a recurring theme over the more recent reviews and I wished that I had read them before booking. I don't know iof they were understaffed, poorly trained or if the waiter we had was just in the wrong job, but the experience was so poor that for the first time ever (in 45 years of dining in London) I removed the service charge. Just a few examples: - We tried to order scallops but the waiter said he didn't think there were any left. We asked him to check and he said there were definately none left. Imagine our surprise when the table that ordered 20 minutes after us has scallops delivered. - Where we were seated seemed to be in an alternative unverse as we and the table next to us barely had a visit from the waiters. No water refils (Roka Charlotte Street and Mayfair were very assiduous in this); no checking that the food was OK; plates left on the table for ages. - At one point, having been ignored for 15 minutes I had to go the Front Desk to get any service I could go on but the overall impression was of a total lack of hospitality: continuosly slow, lazy and surly service (with the exception of the lady on the front desk who came to help). For the same money we could have eaten at Murano or La Carectere and had exceptional food from owner operators who actually care about the hospitality they offer to their diners. Until something drastic is done with this restaurant I would avoid Roka Aldwych.
Massive rip-off
Terrible service and extremely poor value for money!!! All of the food came out at once within 10 minutes of ordering, the waiter was very inattentive, not only forgetting about the wine order but also not once checking in to see whether we enjoyed the food. They never refilled our water (had to explicitly ask for it), food was extremely mediocre for the price, and on the way out, we were not acknowledged by any staff. Will not return!
Each time I'm traveling to London I have a hotel near Roka
Each time I'm traveling to London I have a hotel near Roka sushi I love this place food is good Ambiance is ok service is very just ok The host or hostess at the door are rude all the time they don't make you feel welcome if you don't make a reservation they make you feel bad I think this is my last time in this place need new sushi place in London
Beautiful restaurant with all the requisite flair of a
Beautiful restaurant with all the requisite flair of a pricey yuppie haven that kind of falls flat otherwise. Located on the Strand just west of the city of London, I imagine this place does a fair amount of business catering to those with fancy office jobs in downtown financial district. And while Roka has a top notch wine and liquor selection, however, the food was just so-so. We ordered a variety of cooked meat small plates along with some sushi rolls and sashimi. All of it was adequate but none of it impressed me. The toro sashimi we ordered as honestly the worst toro I've ever eaten, and given its decidedly unbuttery mouthfeel, I question whether it even was toro. Okay if you're looking for just okay, but no-go I'd you're looking for something memorable.
London's Best Restaurants that are most frequently booked by customers of ROKA Aldwych London
Cancelled reservations due to posting it here
By 👻 @BouncyLock74, 05/15/2024 12:22 pm
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Restaurants are cracking down on reservations posted on here
4 Answers
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Answer from 🤩 @ArtisticArch12 (05/15/2024 12:28 pm)
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Ooof thanks for the heads up 🙌
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Answer from 🍑 @BraveCloth47 (05/15/2024 12:44 pm)
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There are steps that I teach to avoid this from happening. If you are interested, please reach out to me on my wall with a good email.
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Answer from 👻 @LovelyPrice44 (05/15/2024 12:29 pm)
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Pretty crazy, but cracking down will cost them a lot to maintain. They probably will lose the fight.
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Answer from 🤤 @DashingAnswer69 (05/20/2024 4:56 am)
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In my experience they will typically restore your reservation if you say it was an error.
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