I could have forgiven them the bad service and snotty - Sapp Coffee Shop Los Angeles - Buy Reservations
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🤮 1/5 - I could have forgiven them the bad service and snotty
By 👻 @Marlan W., 02/25/2023 3:00 am
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I could have forgiven them the bad service and snotty attitude when we tried to order takeout on a busy night when Los Feliz had lost power for the last 16 hours, but after enduring what appeared to be a chaotic and rather unfriendly scene, to add insult to injury or rather injury to insults... The fried rice with alleged mint, chicken, chili, and garlic only had one teeny piece of chicken and just barely any mint.(For some reason Yelp did not upload my picture.)Of course I could only see that after I got home because they had put it into a little box and stapled the paper bag that it was in before handing it to me.The Amateur Server event began when I entered with my Thai neighbor and a tall dude who spoke Thai and English said it was cash only because power was out. We explained that she had driven me but we were going to order and pay separately. He gave us menus to look at and then went and had some tea with someone at a nearby table.The place was not very full so it didn't look that busy and we were standing for a while after we got the menus and I apologized to the guy and said that I thought he was an employee there. He said he was and he got up and asked us what we wanted and then he said that we could go one at a time after the woman who was on the phone was off the phone at the front desk.We waited some more and eventually the woman disappeared and eventually the guy with the black cap took her place and they told me to approach and give my order and I did.The only problem was that I had eaten there for many years under different ownership and although I love spicy food, they occasionally made it too hot and usually that's not a problem because I would just take it home and make a pot of rice and just add a little bit of the spicy food to it and just eat off it for a couple days.I was asking if they could have a level between mild (Level 1) and medium and this brought a lot of talk and argument and confusion between me and that guy who had originally helped us and the cap guy.Finally Cap Dude said he would order it level two which is medium.Then my friend ordered and she ordered it level one and since she is Thai, and likes spicy food, I thought maybe I should order level one also. Which I told him.We waited about 20 min. Then I was given my bag but she was still waiting for hers. I could see the woman who was packing and it looked like something had gone wrong and she took a box out of the bag and she checked it and I don't know what else happened but we were still sitting there.At this point more people tried to come in and it got very busy.My friend said she had never been there before since the new ownership and she wasn't thrilled with what was going on.The Cap Dude tried to pass us and not make eye contact and I asked him where her food was and explained that I'd already gotten mine. He said that they were very busy in the kitchen with other orders.This kind of didn't make sense. We ordered almost the same thing except mine was fried rice and hers was over rice and we ordered almost at the same time.5 minutes later the woman who was packing seemed to get it together and she handed my friend her bag.My friend and I are older women and I didn't see any other older people in the place. I'm not sure where all these young people are getting the idea to come there because the food isn't that great but I'm assuming maybe something like TikTok? Or Elite?I felt that we were disrespected and it was a very unfriendly atmosphere in the way they related to us.I still can't figure out what the big deal is about me trying to get the spice level that I needed and how that offended them.After I ordered, I went to the tall guy who wasn't doing anything but standing around and tried to explain why I was concerned about the spice level on this particular evening and he seemed to not register anything I said. So I muttered "Whatever" and walked away. THIS he registered."DID YOU JUST SAY WHATEVER?" I heard him say as I walked away to go stand by the door. Gee whiz, are you challenging granny to a duel?On top of all of that to have the food not be good to the tune of almost $15...Never again. My friend didn't want to go back either because of the chaos and how long it took.She said she understood about Uber eats and all that but it just wasn't good service for us as walk-in customers.Our electricity is back on and now we can cook at home. YAY!
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