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🤢 2/5 - Email the business with no response.
By 👻 @Jim S., 02/26/2023 3:00 am
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To whom it may concern,I wanted to follow up with my conversation with Director of Security Steve and the general manager whom I didn't get a name because he walked away during the conversation.We had a reservation at 7pm this evening. Our server, was initially friendly. We received our first drinks and placed an order for two appetizers (charcuterie board & mozzarella/tomatoes)We drank our first drinks and finished our waters without our server returning to either take a second order or refill water. We eventually ordered a second set of drinks in anticipation of our food coming out. At 8:05pm we still did not receive our food and inquired with our sever. The expression on her face, we both knew the order was never placed. We watched her go to the kitchen and then quickly to the server station outside the kitchen doors in an apparent attempt to place the food order. We were later told the kitchen could not find the ticket.At 830 we finally received the two appetizers which were good. It was apparent at this point the server was avoiding us. Our waters and second set of drinks were empty. At 9pm we finally got her attention and requested the check. It was then returned to us at 914pm.I spent 8 years working in the food industry and understand "off nights" happen. But with that said, there are many times when compensation would have been offered or a manager at least been made aware for a simple table visit. Neither was offered.There are a plethora of options available in Detroit and the metro area. Unfortunately it did not work out.Steve mentioned giving you a second shot but it's hard to justify $150 bills with sub par service.Thank you for your time. Please consider addressing this with your service staff.
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