A Disheartening Experience at The Samling - The Samling Hotel Windermere - Trade Reservations
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🤮 1/5 - A Disheartening Experience at The Samling
By 👻 @Andrew, 02/05/2024 3:00 am
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"A Disheartening Experience at The Samling" My recent experience at The Samling Hotel was not only disappointing but profoundly unsettling. My family and I were eagerly looking forward to our stay, only to be turned away upon arrival because we had our 20-month-old baby with us. This exclusion was unexpected and not communicated during the booking process—neither over the phone nor on their website or any affiliated booking platforms. The manner in which we were informed about this policy was both shocking and humiliating. A staff member approached us during check-in to question the presence of our baby in a manner that lacked both professionalism and empathy. This was compounded by a suggestion that we should consider leaving our children at home in the future, a comment that was as surprising as it was inappropriate. What was meant to be a romantic getaway quickly turned into a distressing ordeal, leaving us to scramble for alternative accommodation. This incident not only disrupted our plans but also cast a shadow over what was intended to be a relaxing weekend retreat. The lack of transparency and the abruptness of the staff's approach were not in line with the hospitality one would expect from a hotel of such repute. This experience has prompted me to question the hotel's adherence to principles of inclusivity and fairness, as outlined in the Equality Act 2010. The absence of clear communication about such a significant policy and the manner in which it was enforced upon our arrival was both disheartening and unacceptable. I cannot recommend The Samling to families or anyone who values clear communication and a welcoming atmosphere. This experience was a stark reminder that hospitality should be inclusive and accommodating to all guests, a standard that The Samling, unfortunately, did not meet during our visit.
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