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Lupe Tortilla Mexican Restaurant Austin Reviews from The Last Year
Three stars, but we see potential.
We came here last night on the advice of a hairdresser and we liked the look and feel of the place after walking in. Then we were told that there would be a wait even though there were a ton of tables available. We did, and when we were sat in the main dining room, the acoustics were god awful. It took a long time for someone to come over and greet us. Not good, but we were put in a much better mood after getting the chips and salsa, which as excellent, as was the complimentary little dish of beans. Frozen and rocks margaritas aren't bad either. Queso is basic but acceptable. For mains, the tortilla soup was not very good. The diced chicken you could tell came out of a frozen Sysco bag and there were unappetizingly large, mushy strips of tortilla in it. No gracias. The pablo patron plate was better: a decent tamale and taco with passable sides.We were proud of our kiddo who ventured out of quesadillaland and got shrimp fajitas for a change. The tortillas and toppings were all great, but the frozen Sysco shrimp was kinda gross and the opposite of fresh. Anyway, we did oddly end up liking it here because we think that if we came during the week when it was less loud and busy, then we could get better service and have a nice experience. Maybe stick to more veggie stuff as well? We might be back...
Always good food!! I come here all the time with my family
Always good food!! I come here all the time with my family and we always love it! Definitely reccomend
Beware the host stand wait times! Said 20 minutes and then
Beware the host stand wait times! Said 20 minutes and then texted me table was ready an hour and 40 minutes after - crazy!! When they told me 20, after 30 minutes I checked in and they said 6 people were ahead of me - they had a lot of people check in online and now it would be another 30 minutes - no idea why they would bump people checking in online ahead of us. Maybe I should have checked in online while I was waiting there and I would have been sat at my given time they did something similar last time - told us 30 ended up being 70 min...
If you got time to waste eat here, 1hr wait and 15 minutes
If you got time to waste eat here, 1hr wait and 15 minutes to get greeted and another 30 to get served... for 3 people... food is good tho i guess
Hands down worse experience in years at a restaurant.
Told 30min wait, wasn't seated for 70 minutes. Taking over an hour to get food. I'm still waiting ....The table behind us is still waiting to get their check, which they asked for 25 minutes ago. Also Half the tables are empty. What is happening here?
The 'Dark Side' I've been coming to Lupe's since it
The 'Dark Side' I've been coming to Lupe's since it opened, and have always been impressed with the food and great service, however the service has dwindled severely since the pandemic. There are 4 seating areas at Lupe's - patio, bar, main dining area inside adjacent to patio, and the 'Dark Side' which is a drab, dank room sectioned off from the main restaurant and facing the highway. We stopped in Friday at 4:30 and asked to sit in the main dining area which is bright and festive, and had plenty of empty tables. We were told there were not enough servers for us to sit there. We then requested to sit in the bar area and were told there were not enough bartenders for us to sit there. Off we were led to the 'Dark Side', with a first attempt to sit us at a tiny 2-top along the wall next to the restrooms. We pressed for a booth and were reluctantly given one. Our waitperson was efficient, but never offered dessert, or to-go boxes. I got the feeling we were an afterthought. One thing that had always been a bright spot at Lupe's was having a manager stop by the table - this used to happen on every visit! Not anymore. Add to that the long wait for drinks and I just don't want to come here anymore. Sad.
Bartenders are slow and inefficient.
And drinks weren't good. Left without even finishing ours drinks because they were so bad.
Ridiculously good Tex-Mex food.
Great delicious food served in large quantities with a smile. Staff is easy going and happy to accommodate. FIVE STARS!
I was in town for business and meeting a friend for dinner.
The food was great. However, we sat at the bar, and the service was less than I expected. The host staff made up for it by being flexible with seating arrangements. Overall still a solid place to go.
I've eaten here many times and I've had good meals and good
I've eaten here many times and I've had good meals and good service at the bar. If not for this last visit, I'd say this was probably a solid four star restaurant but not anymore. Last visit, 13 days ago, I opened a tab at the bar as I always have, ordered a beer and an appetizer. The bartender took my card, swiped it, handed it back to me, as bar staff has always done in the past. When I finished my meal asked to close my tab and the bartender said "I need to write down the 3-digit security code from the back of your credit card." I was sure I had misheard. "The CVV code?" I asked. "Yes, it's our policy" came the reply. I explained that under no circumstance was I giving that code to a retail server to WRITE on my check because it represented a significant and unnecessary security risk, paid cash and left. I assumed the bartender had made a mistake. Today the managing partner of the location called me back in response to a comment card I submitted, and confirmed that this was not a mistake, but said that the CEO of the company had made this a policy recently in light of "an increase in the number of people who had claimed that they had not dined there and disputed their credit card transactions." This makes no sense at all, since cards are SWIPED to open a tab, or to close a tab, meaning these are all handled as highly secure "card-present" transactions, 100%. (Contrast to online sales, where a credit card AND CVV code is entered securely, encrypted and not "written down" to verify that the card is in the hands of the authorized purchaser.) It has also NEVER occurred at any restaurant, bar, diner, take-out joint or ice cream stand I have patronized in about 40 years of dining out. EVER. No one has ever asked for the security code for a card-present transaction. Sorry Lupe, if that's your (absurd, indefensible, inexplicable) policy that is your prerogative, but this customer is now a former customer.
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